Sherry Turkle (http://www.mit.edu/~sturkle/) talks about why we expect more from technology and less from each other.
Sherry Turkle is a professor, author, consultant, researcher, and licensed clinical psychologist who has spent the last 30 years researching the psychology of people's relationships with technology. She is the Abby Rockefeller Mauzé Professor of the Social Studies of Science and Technology in the Program in Science, Technology, and Society at MIT. Her many books include a trilogy on digital technology and human relationships: "The Second Self: Computers and the Human Spirit," "Life on the Screen: Identity in the Age of the Internet," and most recently, "Alone Together: Why We Expect More From Technology and Less From Each Other." Her investigations show that technology doesn't just catalyze changes in what we do -- it affects how we think.
This talk was recorded at TEDxUIUC 2011 (02/19/11), which was organized at the University of Illinois at Urbana-Champaign by a group of students led by Cristian Mitreanu.