sábado, 10 de dezembro de 2011

Marshall Rosenberg: The Basics of Nonviolent Communication (NVC)


http://www.cnvc.org/

The Purpose Of Nonviolent Communication & Expressing Observations and Feelings. Expressing Needs and Requests. Emphatically Hearing Others. Questions & Expressing & Receiving Gratitude.

Nonviolent Communication Skills

NVC offers practical, concrete skills for manifesting the purpose of creating connections of compassionate giving and receiving based in a consciousness of interdependence and power with others. These skills include:
  1. Differentiating observation from evaluation, being able to carefully observe what is happening free of evaluation, and to specify behaviors and conditions that are affecting us;
  2. Differentiating feeling from thinking, being able to identify and express internal feeling states in a way that does not imply judgment, criticism, or blame/punishment;
  3. Connecting with the universal human needs/values (e.g. sustenance, trust, understanding) in us that are being met or not met in relation to what is happening and how we are feeling; and
  4. Requesting what we would like in a way that clearly and specifically states what we do want (rather than what we don’t want), and that is truly a request and not a demand (i.e. attempting to motivate, however subtly, out of fear, guilt, shame, obligation, etc. rather than out of willingness and compassionate giving).